Expert Travel Concierge · Individuals & Organisations
We manage your flights before, during, and after your journey — so you don't have to deal with the consequences of the wrong decision.
The Problem
Most travellers don't realise how much they're losing until something goes wrong. By then, it's too late.
Non-refundable when you needed flexible. Change fees you didn't see coming. Baggage not included. We help you understand exactly what you're buying before you pay.
The "cheap" fare that ends up costing more once you add seats, bags, and changes. We find the true cost of every option so you can compare properly.
Flight cancelled. Missed connection. Denied boarding. Airlines are not on your side. We are — and we step in immediately to protect your journey and your money.
What We Do
We're not a booking engine. We're a dedicated travel expert — advising, planning, booking, and managing on your behalf, for individuals and organisations.
Before you pay a penny, we break down exactly what your ticket allows — refunds, changes, baggage, stopovers, and any conditions attached. No surprises.
Direct vs connecting. Stopover rules. Minimum connection times. We map your route properly — especially for complex, multi-city, or diaspora routes.
You get our honest recommendation — which airline, which fare class, which timing — before you commit. We tell you what the travel agents won't.
From departure to landing. We monitor your flights, handle disruptions, chase refunds, and manage rebooking — so problems don't become disasters.
Who This Is For
For African and Asian diaspora travellers, families, faith communities, busy professionals, and organisations — the challenges are real. We get it.
Lagos, Accra, Nairobi, Abuja, Harare, Johannesburg and beyond — complex routing, limited direct options, visa considerations. We know these routes deeply and find the right fare with the right conditions.
Travelling to or from South Asia, Southeast Asia, or the Middle East? We handle multi-leg journeys, transit visa risks, and complex connecting routes — so you arrive without the stress.
Travelling with children, elderly parents, or a group? We coordinate everything — seats, baggage, connections — so nobody gets separated or left behind.
We work with faith organisations managing speaker travel, conferences, and mission trips. We understand your unique calendar and scheduling needs.
No time to spend hours searching and comparing? We handle all the research, find the best options, explain the rules, and book — while you focus on your work.
Managing staff or delegate travel? We have supported 5 organisations to date. We handle multi-passenger bookings, cost risk, and team support throughout.
How It Works
We keep it simple. No long forms, no waiting in queues, no automated chatbots. Just a real expert handling your travel.
Share your route, dates, and requirements. Via WhatsApp or our travel request form — whichever you prefer.
This covers your route analysis, fare rule review, and tailored recommendations. Credited back if we manage your booking.
We present your options clearly, book when you're ready, and stay with you through the journey — before, during, and after.
Pricing
Use us once or join as a member. Either way, you know exactly what you're paying before we start.
One-Off Travel Support
planning fee (credited if booking proceeds)
concierge fee · minimum £100
Example: £800 flight = £80 concierge fee + £75 planning fee (waived if we book it).
Get Travel Help →Membership Plans
Members pay lower concierge fees, never pay a planning fee again, and get priority support. From £49.99/month with a minimum 3-month term.
Client Reviews
Real reviews from verified clients. Reproduced with permission.
"We were in complete panic when our Pastor's flight from London to the Netherlands was cancelled at the last minute in the evening. She had an important interview early the following morning. We contacted MAJ Travel Concierge later that evening, and they immediately took control. They secured an alternative flight and ensured our Pastor was on the first departure out of London the next morning. What could have been a complete disaster was resolved with professionalism, speed, and genuine care."
"I had an outstanding experience with MAJ Travel Concierge from start to finish. The entire process was seamless, professional, and completely stress-free. Every question was answered promptly, options were clearly explained, and I felt fully supported throughout. They went above and beyond to ensure everything ran smoothly. I highly recommend MAJ Travel Concierge to anyone looking for reliable, professional, and top-tier travel assistance."
"The company has good customer relations and ethics. They're also friendly and knowledgeable."
Join as a member. We plan, book, monitor and manage everything — before, during and after your trip.
View Membership Plans →Start with our travel guides. Learn the risks, understand the rules, then decide how you want to travel.
Explore Travel Guides →We have supported 5 organisations with corporate and group travel. From staff trips to multi-traveller coordination — we act as your dedicated travel partner.
View Corporate Travel →Book your travel with confidence. We handle the research, the fare rules, the booking, and the problems — so you don't have to.
Professional Travel Planning
We plan your route, explain fare rules, and manage your booking — from first enquiry through to landing.
What's Included
Professional Planning Fee
One-Off Travel Support
Credited if booking proceeds. 10% concierge fee applies, minimum £100.
Not ready to book yet? Browse our free travel guides →
Process
Share your route, dates, travellers, and any specific requirements — via WhatsApp or the form.
Covers your full route analysis and tailored recommendations. Credited back if we manage the booking.
We present your options, book when you confirm, and support you through to your destination.
Travel Regularly?
Members never pay the £75 planning fee (from Gold), pay lower concierge fees, and get priority support. Plans from £49.99/month.
View Membership Plans →Membership Plans
The wrong fare. The wrong route. The wrong assumptions. And when something changes, those decisions become expensive. Most travellers focus on saving £50–£150. They are not prepared for what it costs when something goes wrong.
These are not rare situations. They are the result of decisions made before booking.
This is not about booking flights. It is about making sure nothing costs you more than it should.
The Value
You are not paying for flight booking. Anyone can book a flight.
The right decisions before you book. Fare rules, route risk, flexibility — reviewed before you pay a penny.
The right support when something changes. We act before problems become expensive.
The right action when something goes wrong. Airlines, rebooking, compensation — handled.
"Members don't just get a concierge. They get the knowledge, the protection, and the expert on call — before anything goes wrong."
Who This Is For
If none of these apply, you can continue to manage your travel yourself.
Membership Terms
Membership payments via majtravelconcierge.com
But you are also taking full responsibility for:
The difference is not booking. It is who is responsible when something goes wrong.
Choose Your Plan
Extended Family Plan — on Platinum and have more than 4 members? Platinum Family covers up to 7 people at a single flat rate — no per-person extras. At £249.99/month it's likely more cost-effective than Platinum once you have 5 or more travellers.
Included Free With Every Plan
Every member receives all six guides at no extra cost. Fare rules, visa applications, disruption rights, diaspora routes, family travel, and ministry coordination.
New guides added regularly. Retail value of all six guides: over £220.
Your guide purchase can be credited toward your first month of membership. Just mention it when you sign up. For example: bought the Fare Rules guide at £37? That amount comes off your first monthly membership fee.
💬 Apply My Credit via WhatsAppTake full responsibility for every decision, every mistake, every delay, and every cost that follows.
One-Off Support →Join membership. We take responsibility — before, during, and after every journey.
Join Membership →Try us on a one-off booking first. If you like how we work, membership will make sense. No pressure.
Get Travel Help First →Corporate & Group Travel
We help organisations plan travel, reduce costly mistakes, and support their teams before, during, and after every journey.
Book a Consultation →Our Approach
We help organisations make the right travel decisions, manage cost risk, and ensure their teams are supported at every stage of travel.
From planning to disruption handling, we act as your dedicated travel partner.
Core Services
Why Us
Most travel costs don't come from ticket prices. They come from choosing the wrong ticket. We explain fare rules clearly before booking.
We reduce issues like missed connections, change penalties, and disruption stress before they become problems.
When things go wrong, your team doesn't deal with airlines. We step in and handle it.
We are independent and advise based on what is best for your organisation — not on commission or quotas.
Spend & Visibility
We can provide simple travel summaries on request to help you review costs and improve future travel decisions.
Who We Work With
Process
We understand your organisation's travel needs, frequency, and priorities.
We handle all travel planning, bookings, and coordination on your behalf.
We support your team before, during, and after every trip — continuously.
If your organisation values efficiency, cost control, and proper travel support — we should be managing your travel.
Book a Consultation →Get Started
We'll review your details and come back to you with exactly how we can help — no obligation, just a conversation.
Corporate Membership
MAJ Travel Guides
Our guides are decision tools — not generic travel tips. Each one addresses a specific risk area that costs travellers money every day.
A free 2-page guide covering the most common and costly travel mistakes — and exactly how to avoid them. Takes 5 minutes to read and could save you hundreds.
Enter your details and we'll send it to you immediately.
Enter your name, email and WhatsApp — we'll send it to you straight away, automatically.
Send Me the Free Guide →No spam. Unsubscribe any time.
Premium Guides
Each guide is a standalone resource addressing a specific travel risk. Buy individually or get all of them free as a member.
Understand exactly what your airline ticket allows before you pay. Fare classes, fare basis codes, real scenarios, and a full decision framework.
Free for members ✓
Buy for £37 →Know exactly what you're owed when flights are cancelled, delayed, or changed. UK261 and EC261 explained clearly.
£17 when available · Free for members
Routes, risks, and fare rules specific to Nigeria, Ghana, South Africa, Kenya, and beyond. Complex routes made simple.
£27 when available · Free for members
Don't book a non-refundable ticket before your visa is approved. This guide shows you the risks and how to protect your money.
£47 when available · Free for members
Seats, connections, timing — coordinated across the group. How to avoid the costly mistakes that come with group bookings.
£27 when available · Free for members
Managing speaker travel, conference logistics, and mission trips. Built for administrators and ministry coordinators.
£67 when available · Free for members
Members get every guide included — plus lower fees, no planning fee, and a dedicated travel expert. From £49.99/month.
View Membership Plans →Legal
MAJ Travel Services Limited · Co. No. 14409655 · ICO No. ZB558048
Last updated: January 2025
MAJ Travel Concierge is a trading name of MAJ Travel Services Limited, a company registered in England and Wales (Co. No. 14409655). We provide personal travel concierge services including flight advisory, fare rule explanation, route planning, and travel management.
We act as a personal travel concierge. We facilitate flight bookings and provide advisory services on your behalf. We are not a travel agent, tour operator, or ATOL-licensed business. We do not sell package holidays. All bookings are made directly with airlines and service providers on your behalf.
A non-refundable planning fee of £75 applies for one-off travel support. This covers route analysis, fare rule review, and tailored recommendations. The fee is credited against your concierge fee if we proceed to manage your booking.
Our standard concierge fee is 10% of the total booking value, with a minimum of £100. Membership plans offer reduced rates. Complexity supplements of 1–2% may apply for business/first class bookings, multi-city itineraries (3+ cities), or group travel of 5 or more people.
Membership plans are subject to a minimum 3-month term. Annual plans are paid upfront and save the equivalent of 2 months vs monthly billing. Memberships are non-transferable and apply to the named member(s) only. Cancellation requests must be submitted in writing before the next billing date.
MAJ Travel Concierge acts as an intermediary between you and airlines/service providers. We are not liable for airline decisions, delays, cancellations, weather events, immigration outcomes, or losses caused by external travel disruptions. Our liability is limited to the fees paid to us for the specific service in question.
You are responsible for providing accurate travel information including passport details, travel dates, and special requirements. MAJ Travel Concierge is not liable for errors arising from inaccurate information provided by the client.
These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For queries relating to these terms, contact us at support@majtravelconcierge.com